Bad customer service!...please read

Hi Friends...sorry this post is not craft related but I have to get this out there..read on

Recently my husband had cause to complain to a company Glencrest Seatex Ltd (www.glencrestseatex.co.uk) about a new garden parasol we purchased last summer. It had faded in stripes after only 8 months of use..(was apparently UV 6 grade material and most are UV grade 4) and marked fade resistant on the box.

For 6 months of its life it was back in the box in the garage (winter). It is 14 months old now with only a guarantee of 12 months...and it cost £69 which wasn't cheap. 2.5metres in size with a wind up mechanism not a light product to handle either. While we would expect any parasol to fade after 3 to 4 years use..8 months does not seem acceptable.

Hubby sent an email to Customer Services of the company....he received a statuary it is out of guarantee reply.

He emailed them again expressing his disappointment in their products and asking some questions and this time the CEO of the company replied....a Jack Whiteley requesting photos of the parasol.

Hubby emailed copies of the photos he had submitted with his first e-mail..and waited.

After a week there was no reply so he chased Mr Whiteley up who argued that the parasol had been left out 24/7 and should be put away when not being used...which we had done in the winter.

Hubby replied again, once again expressing his disappointment and asking for answers to his questions.

AND HERE IS THE REPLY HE RECEIVED......

I feel sorry for people like you with nothing to do all day but complain. I already told you I have a big problem with one of my family but your more interested in your parasol.

What a waste of space you are!

Ok I am pleased you will not be buying any more products from us so you can buy another companies and complain to them. You have a nice day Mr. Dixon someone must love you.

So if you encounter a make in a garden centre anyway that has 'STURDI' written on the label as the make...BEWARE. This is the sort of company that you are dealing with.
I feel sorry for his employees if he speaks to customers that way!

His company is not a member of any of the trade bodies that would enable us to complain to them...more about his abusive email than the parasol!...and the costs of pursuing our complaint would be more costly than a new parasol. So sadly we have no recourse!

What sort of company has a CEO in charge that behaves like that? !!

I just had to share this with you all..particularly anyone in the UK who reads my blog.

Thanks for reading..all comments welcome.

Carole

Anniversary time again!

Hi Friends..I am here at last. Where does the time go? Once again life has got in the way in it's various guises and here we are hurtled in to the middle of August!...a VERY wet and windy August here in the UK I hasten to add.

It's another Anniversary card..not for us this time and THANK YOU all for your good wishes on hubby's and mine Anniversary last month. We hit the heatwave in LLandudno (Wales) for a few days....extremely lucky with the weather!

and the inside..

Apologies for the shadows in the photos.

This was made with a Crafters Companion stamp and outline die set. I embossed the image with WOW champagne sparkling powder, coloured with copics and added a touch of Glamour dust to the bubbles for a bit more bling. I used some pale peach card to line the inside of the card so that it shows on the edge when the card is closed. The sentiments are from my stash, stamped and embossed in the same twinkling powder.

Whatever you are doing this weekend I hope you enjoy it. See you around folks...hopefully not too long till next time!
Take care
Crafty hugs and love
Carole xx

mojo returned

Hi friends!
Yes mojo returned...eventually...I think it was held up in customs!...lol

Here is the card that I eventually made for hubby for our Anniversary today.

I used Crafters Companion Sara Signature...Parisiene for the dies (we honeymooned in Paris!) and the sentiment was cut and stamped with a Clearly besotted set...sadly I think it is now discontinued. The background paper is actually a very pale green but it doesn't show due to the poor light and probably because I used grey for my silhouettes.

I hope you are all well and Thank you so much for popping by my little blog world. Your visits are very much appreciated, as you know, and I understand how time is so precious to everyone.

Till inspiration and time favour me once more...have a good week and I will see you soon!

Crafty hugs
Carole xx

More from card class

Hello everyone! how are you...good I hope. Well we are in to July, the year is whizzing past as always and I see a lot of Christmas out there in blogland. Not so here I am afraid. Production of any type has dried up here and I am struggling for inspiration for an Anniversary card for hubby at the moment.

In view of my lack of crafting I have to fall back on those cards made at class ...a while ago now but better to show than nothing at all.

Here goes :

Flat to show the border

Hope you like them...how I wish I was there right now to motivate me!
Hard to pick a favourite isn't it as they are all so different.

OK folks, have a good rest of the week, be safe and be happy!
Catch you all again soon. Thanks so much for popping in on me, as always any comments you leave are so much appreciated.

Crafty hugs
Carole xx

Flowers, sunshine and Cannabis anyone?

Hello friends!...is the sun shining where you are?

 After a weeks break in Zante I am back home and in full flow with the washing...and ironing now that the sun is shining. I did pack it for my return home (the sun ..well I guess the ironing too before it was washed...lol) but it was held up in customs...it finally arrived here in West Yorkshire yesterday...phew, I'd had enough paddling in all the rain....at least the plants have had plenty to drink!

A few cards from card class as obviously I have not been crafting much of late. Life has certainly got in the way of things this last couple of months. beginning to see the daylight but still a couple of woody bits to get through first.

Here goes...grab that drink.......warning lots of pics this time around...

 1st up...Woodware stamp for the flowers and the background is a stamp inked with Distress oxides and spritzed with water before stamping.

This one is a heartfelt creations stamp and die...sorry don't know the name.

 I think this one may be Woodware and I think the background die cut is an old Spellbinders one... I love it!

and this is a mixture...the tag, bubbles mad flowers all different.

and now to the view from our balcony last week.....

and of course there had to be a bit of shopping in Zante town!...only joking of course! Notice the sign is in English!

Are you still with me?

OK well it's time to hit the hay here...pushing midnight so just time for me to say a BIG Thank you for popping in and for all the love you kind people leave me...always so very much appreciated.

I have been popping round blogland to see all your wonderful creations...you really are a talented bunch and I am honoured (and lucky too) to be able to consider you all my friends.

Stay happy, safe and well till next time.
Hugs
Carole xx

Pretty peonies

Hello friends!
A quick post from me...a bit later than I had hoped but better late than never eh?

Sharing a birthday card that I made for a friend using the peony stamp and die set from Crafters Companion. A  Z shape where the front is folded back on itself. I cut the die at both ends of a measured piece of card and then backed with pink bazzill. Coloured with copics. This is a lovely set and so versatile as there are 3 ways to use it! Singe cut (like the card edge)... both sides cut and separated (as I have ) or just stamp and cut for a topper.

I did have another pic to share but blogger insists on putting it sideways and I haven't got the time to try to sort it today....sorry!

I hope you have had a better week weather wise than here in West Yorkshire...it has poured and poured with rain and I am just about getting webbed feet.!..lol

I hope you have all had a good weekend regardless of what the skies have had to offer...wherever you are, and that the week ahead will be a good one for you.

Having a break next week to get off the treadmill of life, so will see you all later and be round to visit you to see your wonderful creations.

Take care and Thank You so much for popping by and big hugs if you have left me some love...so much appreciated and needed right now.

Crafty hugs
Carole xx

99!!

Hi friends!
Yes it's me here at last...I know it's June already... though the weather here says otherwise at present. Rain...rain...sunny interval...more rain.....get the gist?

Friday was my mums 99th Birthday! so thought you might like to see the card I made for her...yes I have actually done a bit of crafting in between everything else happening here.

A Creative Expressions Paper Cuts die for the roses. The word dies are Gemini, but not sure where the numbers are from...but all cut 3 times and layered for a bit more dimension. The frame...also cut 3 times and layered, then mounted on foam, is a  basic Spellbinders large square and I drew the faux stitching on with a fine liner to draw your eye. The pink card is bit of  Bazzill Bling....remember that? I have a pile stashed away...note to use more of it..lol!

Originally I intended to do this as a rectangle card...but it ended up a 7" square, basically because my Sue Wilson Set A double pierced Rectangle dies seem always to be just the wrong size...I must need Set B!!! Does anyone else find this?

I do hope you are all having a good weekend wherever you are and Thank You (each and every one of you) for taking the time to stop by and visit me. Many thanks also for all the wonderful kind comments you leave me that spur me on....so very much appreciated.

Kitchen back to working status here...so cooking again (with instruction book in hand..lol). Fitters have gone so the kettle gets more of a rest now too!..lol. Just a couple of things on order still to come to finally finish off. So glad to reclaim the house!

Till I see you again, please take care, keep well and be happy. I will be back with another share in a couple of days (yes I have been a busy girl...lol.)

Crafty hugs
Carole xx

Challenges entered :-
Happy Little Stampers--June 19 ---------Anything goes with a die
Pixies Playground #354--------------------Snippets used for the word and number die cuts and the pink                                                                   Bazzill
Creative Friday #232-----------------------Use a frame
Seize the Birthday #167--------------------Anything goes